IMPORTANT

Please note, that the timeframes stated down below are estimates and any following work from yourselves should be scheduled in once goods have arrived. Working with Natural Stone & Quartz means working with its many variables that cannot be controlled at times.

Please note, that the timeframes stated down below are estimates and any following work from yourselves should be scheduled in once goods have arrived. Working with Natural Stone & Quartz means working with its many variables that cannot be controlled at times.

Product Timeframes

Kitchen Worktops & Islands

Total Leadtime:

  • England & Wales: 9-15 Working Days

Your order will be packaged securely to a UK Standard Pallet and delivery will be made by a Third Party Pallet Courier. Delivery will arrive on a Tail-Lift Lorry and will be transported from the lorry to your property via a pump truck. Please note the following:

  • The courier driver cannot carry goods into your property, only to your driveway, garage or pathway.
  • The courier driver may refuse transporting your goods from the lorry to your doorstep if the terrain isn't suitable for the pump truck. This will result in a curb side delivery.
  • INSPECT GOODS PRIOR TO SIGNING DELIVERY NOTE.
  • If your order has arrived damaged, please sign the delivery note as damaged. The courier will reload your order and we'll have your replacement sent out within 1-2 days.
  • If the delivery note is signed as clean and upon inspection the goods are damaged, a recollection fee of £25.00+VAT will be applied.

Locations around our operating regions may receive delivery from ourselves. If delivery is being made by Dream Stone Store, you have the added luxury of our well trained team carrying your goods into your property or place of preference. If your units are in place and wish for our team to install the island on delivery, this will be an additional fee of £75.00. Please note the following:

  • INSPECT GOODS PRIOR TO SIGNING DELIVERY NOTE.
  • If your order has arrived damaged, please sign the delivery note as damaged and we'll have your replacement sent out within 1-2 days.
  • If the delivery note is signed as clean and upon inspection the goods are damaged, a recollection fee of £25.00+VAT will be applied.

Scotland & Northern Ireland times may differ.

Hearths

Total Leadtime:

  • England & Wales: 8-12 Working Days
  • Northern Ireland & Scotland: 9-14 Working Days

Your order will be packaged securely to a UK Standard Pallet and delivery will be made by a Third Party Pallet Courier. Delivery will arrive on a Tail-Lift Lorry and will be transported from the lorry to your property via a pump truck. Please note the following:

  • The courier driver cannot carry goods into your property, only to your driveway, garage or pathway.
  • The courier driver may refuse transporting your goods from the lorry to your doorstep if the terrain isn't suitable for the pump truck. This will result in a curb side delivery.
  • INSPECT GOODS PRIOR TO SIGNING DELIVERY NOTE.
  • If your order has arrived damaged, please sign the delivery note as damaged. The courier will reload your order and we'll have your replacement sent out within 1-2 days.
  • If the delivery note is signed as clean and upon inspection the goods are damaged, a recollection fee of £25.00+VAT will be applied.

Locations around our operating regions may receive delivery from ourselves. If delivery is being made by Dream Stone Store, you have the added luxury of our well trained team carrying your goods into your property or place of preference. Please note the following:

  • INSPECT GOODS PRIOR TO SIGNING DELIVERY NOTE.
  • If your order has arrived damaged, please sign the delivery note as damaged and we'll have your replacement sent out within 1-2 days.
  • If the delivery note is signed as clean and upon inspection the goods are damaged, a recollection fee of £25.00+VAT will be applied.

Scotland & Northern Ireland times may differ.

Fireplace Slips

Total Leadtime:

  • England & Wales: 8-12 Working Days
  • Northern Ireland & Scotland: 9-14 Working Days

Your order will be packaged securely to a UK Standard Pallet and delivery will be made by a Third Party Pallet Courier. Delivery will arrive on a Tail-Lift Lorry and will be transported from the lorry to your property via a pump truck. Please note the following:

  • The courier driver cannot carry goods into your property, only to your driveway, garage or pathway.
  • The courier driver may refuse transporting your goods from the lorry to your doorstep if the terrain isn't suitable for the pump truck. This will result in a curb side delivery.
  • INSPECT GOODS PRIOR TO SIGNING DELIVERY NOTE.
  • If your order has arrived damaged, please sign the delivery note as damaged. The courier will reload your order and we'll have your replacement sent out within 1-2 days.
  • If the delivery note is signed as clean and upon inspection the goods are damaged, a recollection fee of £25.00+VAT will be applied.

Locations around our operating regions may receive delivery from ourselves. If delivery is being made by Dream Stone Store, you have the added luxury of our well trained team carrying your goods into your property or place of preference. Please note the following:

  • INSPECT GOODS PRIOR TO SIGNING DELIVERY NOTE.
  • If your order has arrived damaged, please sign the delivery note as damaged and we'll have your replacement sent out within 1-2 days.
  • If the delivery note is signed as clean and upon inspection the goods are damaged, a recollection fee of £25.00+VAT will be applied.

Scotland & Northern Ireland times may differ.

Coffee Tables

Total Leadtime:

  • England & Wales: 12-18 Working Days
  • Northern Ireland & Scotland: 14-20 Working Days

Delivery will strictly be made by Dream Stone Store, unless stated by the client. Our well trained team will delicately handle your goods into your property or place. Please note the following:

  • Please ensure access is clear.
  • INSPECT GOODS PRIOR TO SIGNING DELIVERY NOTE.
  • If your order has arrived damaged, please sign the delivery note as damaged and we'll have your replacement sent out within 1-2 days.
  • If the delivery note is signed as clean and upon inspection the goods are damaged, a recollection fee of £25.00+VAT will be applied.

If 'assemble at property' has been selected, your table will be assembled in its room of placement. Drying time will be between 24-48hrs dependant on weather - Once dry, your table will be ready to use right away.

Scotland & Northern Ireland times may differ.

Sealants & Cleaners

Handling Time:

  • 1 Working Day

Delivery:

  • Standard 2-4 Working Days
  • Express 1-3 Working Days

Your order will be boxed securely and sent via DPD, FedEX or Parcelforce.

Locations around our operating regions may receive delivery from ourselves.

Scotland & Northern Ireland times may differ.

Window Sills

Total Leadtime:

  • England & Wales: 8-12 Working Days
  • Northern Ireland & Scotland: 9-14 Working Days

Your order will be packaged securely to a UK Standard Pallet and delivery will be made by a Third Party Pallet Courier. Delivery will arrive on a Tail-Lift Lorry and will be transported from the lorry to your property via a pump truck. Please note the following:

  • The courier driver cannot carry goods into your property, only to your driveway, garage or pathway.
  • The courier driver may refuse transporting your goods from the lorry to your doorstep if the terrain isn't suitable for the pump truck. This will result in a curb side delivery.
  • INSPECT GOODS PRIOR TO SIGNING DELIVERY NOTE.
  • If your order has arrived damaged, please sign the delivery note as damaged. The courier will reload your order and we'll have your replacement sent out within 1-2 days.
  • If the delivery note is signed as clean and upon inspection the goods are damaged, a recollection fee of £25.00+VAT will be applied.

Locations around our operating regions may receive delivery from ourselves. If delivery is being made by Dream Stone Store, you have the added luxury of our well trained team carrying your goods into your property or place of preference. Please note the following:

  • INSPECT GOODS PRIOR TO SIGNING DELIVERY NOTE.
  • If your order has arrived damaged, please sign the delivery note as damaged and we'll have your replacement sent out within 1-2 days.
  • If the delivery note is signed as clean and upon inspection the goods are damaged, a recollection fee of £25.00+VAT will be applied.

Scotland & Northern Ireland times may differ.

Fireplaces

Total Leadtime:

  • England & Wales: 10-15 Working Days
  • Northern Ireland & Scotland: 12-17 Working Days

Your order will be packaged securely to a UK Standard Pallet and delivery will be made by a Third Party Pallet Courier. Delivery will arrive on a Tail-Lift Lorry and will be transported from the lorry to your property via a pump truck. Please note the following:

  • The courier driver cannot carry goods into your property, only to your driveway, garage or pathway.
  • The courier driver may refuse transporting your goods from the lorry to your doorstep if the terrain isn't suitable for the pump truck. This will result in a curb side delivery.
  • INSPECT GOODS PRIOR TO SIGNING DELIVERY NOTE.
  • If your order has arrived damaged, please sign the delivery note as damaged. The courier will reload your order and we'll have your replacement sent out within 1-2 days.
  • If the delivery note is signed as clean and upon inspection the goods are damaged, a recollection fee of £25.00+VAT will be applied.

Locations around our operating regions may receive delivery from ourselves. If delivery is being made by Dream Stone Store, you have the added luxury of our well trained team carrying your goods into your property or place of preference. Please note the following:

  • INSPECT GOODS PRIOR TO SIGNING DELIVERY NOTE.
  • If your order has arrived damaged, please sign the delivery note as damaged and we'll have your replacement sent out within 1-2 days.
  • If the delivery note is signed as clean and upon inspection the goods are damaged, a recollection fee of £25.00+VAT will be applied.

Scotland & Northern Ireland times may differ.

Further Help

For further assistance, please fill out the form down below. Our friendly team will aim to get back to you as soon as possible.