Delivery & Lead Times

Welcome to our Delivery and Lead Time page, where we provide essential information about the delivery process and Fabrication times for our wide range of products. At our store, we take pride in offering a diverse selection of items, ranging from Bespoke Tables, Kitchen & Island Worktops to Log Burners and Sealants.

We understand the importance of a seamless and timely delivery experience, and we are committed to ensuring your satisfaction. Our reliable shipping services guarantee that your order will be delivered safely and in pristine condition. We pay meticulous attention to detail and handle each product with care, giving you peace of mind throughout the shipping process.

When it comes to lead times, we value transparency and accuracy. Each of our stone products are crafted to meet your specific requirements, and lead times may vary based on factors such as product complexity, size and location. We provide detailed information about estimated lead times for each product category on our Delivery and Lead Time page. Our goal is to offer realistic estimates that consider factors like customisation requests and design intricacy. We respect your time and keep you informed throughout the process, ensuring a smooth and efficient experience from order placement to delivery.

It's important to note that our lead times are provided as estimates and may be subject to change due to unforeseen circumstances or external factors beyond our control. However, we are committed to promptly communicating any updates or delays, keeping you informed every step of the way.

At our store, customer satisfaction is our top priority. We believe in providing transparent information about our delivery process and lead times to ensure your confidence in our services. We are dedicated to delivering exceptional products and ensuring your complete satisfaction.

Experience a seamless delivery process and reliable lead times with us. We are here to make your buying experience for Natural Stone, Quartz, Log Burners, Fireplaces, Tiles, Sealants, and Cleaners as smooth and enjoyable as possible.

IMPORTANT

Please note, that the timeframes stated down below are estimates and any following work from yourselves should be scheduled in once goods have arrived. Working with Natural Stone & Quartz means working with its many variables that cannot be controlled at times.

Please note, that the timeframes stated down below are estimates and any following work from yourselves should be scheduled in once goods have arrived. Working with Natural Stone & Quartz means working with its many variables that cannot be controlled at times.

Product Timeframes

Tiles

Handling Time:

  • 1 Working Day

Delivery:

  • Standard 2-4 Working Days
  • Express 1-3 Working Days

Your order will be packaged securely to a UK Standard Pallet and delivery will be made by a Third Party Pallet Courier. Delivery will arrive on a Tail-Lift Lorry and will be transported from the lorry to your property via a pump truck. Please note the following:

  • The courier driver cannot carry goods into your property, only to your driveway, garage or pathway.
  • The courier driver may refuse transporting your goods from the lorry to your doorstep if the terrain isn't suitable for the pump truck. This will result in a curb side delivery.
  • INSPECT GOODS PRIOR TO SIGNING DELIVERY NOTE.
  • If your order has arrived damaged, please sign the delivery note as damaged. The courier will reload your order and we'll have your replacement sent out within 1-2 days.
  • If the delivery note is signed as clean and upon inspection the goods are damaged, a recollection fee of £25.00+VAT will be applied.

Locations around our operating regions may receive delivery from ourselves. If delivery is being made by Dream Stone Store, you have the added luxury of our well trained team carrying your goods into your property or place of preference. Please note the following:

  • INSPECT GOODS PRIOR TO SIGNING DELIVERY NOTE.
  • If your order has arrived damaged, please sign the delivery note as damaged and we'll have your replacement sent out within 1-2 days.
  • If the delivery note is signed as clean and upon inspection the goods are damaged, a recollection fee of £25.00+VAT will be applied.

Scotland & Northern Ireland times may differ.

Kitchen Islands

Fabrication Time:

  • 3-5 Working Day

Delivery:

  • Standard 2-4 Working Days
  • Express 1-3 Working Days

Your order will be packaged securely to a UK Standard Pallet and delivery will be made by a Third Party Pallet Courier. Delivery will arrive on a Tail-Lift Lorry and will be transported from the lorry to your property via a pump truck. Please note the following:

  • The courier driver cannot carry goods into your property, only to your driveway, garage or pathway.
  • The courier driver may refuse transporting your goods from the lorry to your doorstep if the terrain isn't suitable for the pump truck. This will result in a curb side delivery.
  • INSPECT GOODS PRIOR TO SIGNING DELIVERY NOTE.
  • If your order has arrived damaged, please sign the delivery note as damaged. The courier will reload your order and we'll have your replacement sent out within 1-2 days.
  • If the delivery note is signed as clean and upon inspection the goods are damaged, a recollection fee of £25.00+VAT will be applied.

Locations around our operating regions may receive delivery from ourselves. If delivery is being made by Dream Stone Store, you have the added luxury of our well trained team carrying your goods into your property or place of preference. If your units are in place and wish for our team to install the island on delivery, this will be an additional fee of £75.00. Please note the following:

  • INSPECT GOODS PRIOR TO SIGNING DELIVERY NOTE.
  • If your order has arrived damaged, please sign the delivery note as damaged and we'll have your replacement sent out within 1-2 days.
  • If the delivery note is signed as clean and upon inspection the goods are damaged, a recollection fee of £25.00+VAT will be applied.

Scotland & Northern Ireland times may differ.

Hearths

Fabrication Time:

  • 2-5 Working Day

Delivery:

  • Standard 2-4 Working Days
  • Express 1-3 Working Days

Your order will be packaged securely to a UK Standard Pallet and delivery will be made by a Third Party Pallet Courier. Delivery will arrive on a Tail-Lift Lorry and will be transported from the lorry to your property via a pump truck. Please note the following:

  • The courier driver cannot carry goods into your property, only to your driveway, garage or pathway.
  • The courier driver may refuse transporting your goods from the lorry to your doorstep if the terrain isn't suitable for the pump truck. This will result in a curb side delivery.
  • INSPECT GOODS PRIOR TO SIGNING DELIVERY NOTE.
  • If your order has arrived damaged, please sign the delivery note as damaged. The courier will reload your order and we'll have your replacement sent out within 1-2 days.
  • If the delivery note is signed as clean and upon inspection the goods are damaged, a recollection fee of £25.00+VAT will be applied.

Locations around our operating regions may receive delivery from ourselves. If delivery is being made by Dream Stone Store, you have the added luxury of our well trained team carrying your goods into your property or place of preference. Please note the following:

  • INSPECT GOODS PRIOR TO SIGNING DELIVERY NOTE.
  • If your order has arrived damaged, please sign the delivery note as damaged and we'll have your replacement sent out within 1-2 days.
  • If the delivery note is signed as clean and upon inspection the goods are damaged, a recollection fee of £25.00+VAT will be applied.

Scotland & Northern Ireland times may differ.

Jumbo Hearths

Fabrication Time:

  • 4-6 Working Day

Delivery:

  • Standard 2-4 Working Days
  • Express 1-3 Working Days

Your order will be packaged securely to a UK Standard Pallet and be reinforced with a wooden frame. Delivery will be made by a Third Party Pallet Courier. Delivery will arrive on a Tail-Lift Lorry and will be transported from the lorry to your property via a pump truck. Please note the following:

  • The wooden frame will require screwdriver/drill/crowbar for dismantling.
  • The courier driver cannot carry goods into your property, only to your driveway, garage or pathway.
  • The courier driver may refuse transporting your goods from the lorry to your doorstep if the terrain isn't suitable for the pump truck. This will result in a curb side delivery.
  • INSPECT GOODS PRIOR TO SIGNING DELIVERY NOTE.
  • If your order has arrived damaged, please sign the delivery note as damaged. The courier will reload your order and we'll have your replacement sent out within 1-2 days.
  • If the delivery note is signed as clean and upon inspection the goods are damaged, a recollection fee of £25.00+VAT will be applied.

Locations around our operating regions may receive delivery from ourselves. If delivery is being made by Dream Stone Store, you have the added luxury of our well trained team carrying your goods into your property or place of preference. Please note the following:

  • INSPECT GOODS PRIOR TO SIGNING DELIVERY NOTE.
  • If your order has arrived damaged, please sign the delivery note as damaged and we'll have your replacement sent out within 1-2 days.
  • If the delivery note is signed as clean and upon inspection the goods are damaged, a recollection fee of £25.00+VAT will be applied.

Scotland & Northern Ireland times may differ.

Fireplace Slips

Fabrication Time:

  • 2-5 Working Day

Delivery:

  • Standard 2-4 Working Days
  • Express 1-3 Working Days

Your order will be packaged securely to a UK Standard Pallet and delivery will be made by a Third Party Pallet Courier. Delivery will arrive on a Tail-Lift Lorry and will be transported from the lorry to your property via a pump truck. Please note the following:

  • The courier driver cannot carry goods into your property, only to your driveway, garage or pathway.
  • The courier driver may refuse transporting your goods from the lorry to your doorstep if the terrain isn't suitable for the pump truck. This will result in a curb side delivery.
  • INSPECT GOODS PRIOR TO SIGNING DELIVERY NOTE.
  • If your order has arrived damaged, please sign the delivery note as damaged. The courier will reload your order and we'll have your replacement sent out within 1-2 days.
  • If the delivery note is signed as clean and upon inspection the goods are damaged, a recollection fee of £25.00+VAT will be applied.

Locations around our operating regions may receive delivery from ourselves. If delivery is being made by Dream Stone Store, you have the added luxury of our well trained team carrying your goods into your property or place of preference. Please note the following:

  • INSPECT GOODS PRIOR TO SIGNING DELIVERY NOTE.
  • If your order has arrived damaged, please sign the delivery note as damaged and we'll have your replacement sent out within 1-2 days.
  • If the delivery note is signed as clean and upon inspection the goods are damaged, a recollection fee of £25.00+VAT will be applied.

Scotland & Northern Ireland times may differ.

Coffee Tables

Fabrication Time:

  • 5-10 Working Day

Delivery:

  • Standard 2-4 Working Days
  • Express 1-3 Working Days

Delivery will strictly be made by Dream Stone Store, unless stated by the client. Our well trained team will delicately handle your goods into your property or place. Please note the following:

  • Please ensure access is clear.
  • INSPECT GOODS PRIOR TO SIGNING DELIVERY NOTE.
  • If your order has arrived damaged, please sign the delivery note as damaged and we'll have your replacement sent out within 1-2 days.
  • If the delivery note is signed as clean and upon inspection the goods are damaged, a recollection fee of £25.00+VAT will be applied.

If 'assemble at property' has been selected, your table will be assembled in its room of placement. Drying time will be between 24-48hrs dependant on weather - Once dry, your table will be ready to use right away.

Scotland & Northern Ireland times may differ.

Log Burners & Fireplaces

Handling Time:

  • 1-2 Working Day

Delivery:

  • Standard 2-4 Working Days
  • Express 1-3 Working Days

Your order will be packaged securely to a UK Standard Pallet and delivery will be made by a Third Party Pallet Courier. Delivery will arrive on a Tail-Lift Lorry and will be transported from the lorry to your property via a pump truck. Please note the following:

  • The courier driver cannot carry goods into your property, only to your driveway, garage or pathway.
  • The courier driver may refuse transporting your goods from the lorry to your doorstep if the terrain isn't suitable for the pump truck. This will result in a curb side delivery.
  • INSPECT GOODS PRIOR TO SIGNING DELIVERY NOTE.
  • If your order has arrived damaged, please sign the delivery note as damaged. The courier will reload your order and we'll have your replacement sent out within 1-2 days.
  • If the delivery note is signed as clean and upon inspection the goods are damaged, a recollection fee of £25.00+VAT will be applied.

Locations around our operating regions may receive delivery from ourselves. If delivery is being made by Dream Stone Store, you have the added luxury of our well trained team carrying your goods into your property or place of preference. Please note the following:

  • INSPECT GOODS PRIOR TO SIGNING DELIVERY NOTE.
  • If your order has arrived damaged, please sign the delivery note as damaged and we'll have your replacement sent out within 1-2 days.
  • If the delivery note is signed as clean and upon inspection the goods are damaged, a recollection fee of £25.00+VAT will be applied.

Scotland & Northern Ireland times may differ.

Sealants & Cleaners

Handling Time:

  • 1 Working Day

Delivery:

  • Standard 2-4 Working Days
  • Express 1-3 Working Days

Your order will be boxed securely and sent via DPD, FedEX or Parcelforce.

Locations around our operating regions may receive delivery from ourselves.

Scotland & Northern Ireland times may differ.

Window Sills

Fabrication Time:

  • 2-5 Working Day

Delivery:

  • Standard 2-4 Working Days
  • Express 1-3 Working Days

Your order will be packaged securely to a UK Standard Pallet and delivery will be made by a Third Party Pallet Courier. Delivery will arrive on a Tail-Lift Lorry and will be transported from the lorry to your property via a pump truck. Please note the following:

  • The courier driver cannot carry goods into your property, only to your driveway, garage or pathway.
  • The courier driver may refuse transporting your goods from the lorry to your doorstep if the terrain isn't suitable for the pump truck. This will result in a curb side delivery.
  • INSPECT GOODS PRIOR TO SIGNING DELIVERY NOTE.
  • If your order has arrived damaged, please sign the delivery note as damaged. The courier will reload your order and we'll have your replacement sent out within 1-2 days.
  • If the delivery note is signed as clean and upon inspection the goods are damaged, a recollection fee of £25.00+VAT will be applied.

Locations around our operating regions may receive delivery from ourselves. If delivery is being made by Dream Stone Store, you have the added luxury of our well trained team carrying your goods into your property or place of preference. Please note the following:

  • INSPECT GOODS PRIOR TO SIGNING DELIVERY NOTE.
  • If your order has arrived damaged, please sign the delivery note as damaged and we'll have your replacement sent out within 1-2 days.
  • If the delivery note is signed as clean and upon inspection the goods are damaged, a recollection fee of £25.00+VAT will be applied.

Scotland & Northern Ireland times may differ.

Fireplaces

Fabrication Time:

  • 7-10 Working Days

Delivery:

  • Standard 2-4 Working Days
  • Express 1-3 Working Days

Your order will be packaged securely to a UK Standard Pallet and delivery will be made by a Third Party Pallet Courier. Delivery will arrive on a Tail-Lift Lorry and will be transported from the lorry to your property via a pump truck. Please note the following:

  • The courier driver cannot carry goods into your property, only to your driveway, garage or pathway.
  • The courier driver may refuse transporting your goods from the lorry to your doorstep if the terrain isn't suitable for the pump truck. This will result in a curb side delivery.
  • INSPECT GOODS PRIOR TO SIGNING DELIVERY NOTE.
  • If your order has arrived damaged, please sign the delivery note as damaged. The courier will reload your order and we'll have your replacement sent out within 1-2 days.
  • If the delivery note is signed as clean and upon inspection the goods are damaged, a recollection fee of £25.00+VAT will be applied.

Locations around our operating regions may receive delivery from ourselves. If delivery is being made by Dream Stone Store, you have the added luxury of our well trained team carrying your goods into your property or place of preference. Please note the following:

  • INSPECT GOODS PRIOR TO SIGNING DELIVERY NOTE.
  • If your order has arrived damaged, please sign the delivery note as damaged and we'll have your replacement sent out within 1-2 days.
  • If the delivery note is signed as clean and upon inspection the goods are damaged, a recollection fee of £25.00+VAT will be applied.

Scotland & Northern Ireland times may differ.

Further Help

For further assistance, please fill out the form down below. Our friendly team will aim to get back to you as soon as possible.